You can connect your 3CX telephone system directly to the ems system. This allows the contact data to be signaled automatically for incoming calls.
Setup in ems Web #
Start your ems system and click on “System settings” in the user menu, then switch to the “Interfaces” tab. Click on the “Plus” symbol at the end of the list.
Select “3CX – Query contact data” from the list. You do not need to make any further settings afterwards.
Important: You need the automatically generated data such as the web service URL and the API key to set up the telephone system.
Installation 3CX #
Download the 3CX CRM Template Editor.
…
Error messages #
- If no API key is provided, the response “unauthorized” is returned.
- If the API key is invalid or the interface has been deleted, the response “forbidden” is returned.